FAQ

Our FAQ is here to help. We’re always trying to make our support better. If you don’t see what you need give us a call!

Why we're the best

Here at Kayaking St. Augustine, our city and our environment mean a great deal to us. As a small local business we have a big heart for the community and making sure the natural beauty of our landscape receives the respect it deserves. Next to our love for the city, community, and environment, our belief in quality service and equipment makes us stand alone as the #1 Kayak/Paddleboard experience in St. John’s county. Our commitment to you is that from the moment you call, email, or book with us, you will be provided with the most excellent, caring, and reliable service you have ever seen.

Refund Policy

We require a 12 hour cancelation notice for any and all refunds or rescheduling. There is no charge to the customer if we cancel due to weather or any other reason. We do not issue refunds for not showing up on time and missing your tour.

What to Bring?

can i take a cooler?

Bringing a small cooler is a great idea. it is an efficient way to keep water and snacks cool. However we may require to check your cooler in accordance with our strict no alcohol policy for our tours and rentals.

What should i look at before booking?

While sunny skies are important, there are many important factors to look at. One of the biggest things that is over looked is wind speed. Speeds above 12 mph can become quite difficult for inexperienced Kayakers and even more stressful for beginner paddleboarders. The most important thing for us is making sure that your experience is memorable and enjoyable. While other companies might choose to brace these conditions in order to get your booking over with, we are happy to reschedule or refund, on us, if the windspeed is too rough.

how early should i be there before the tour?

We recommend you arrive at least 20 minutes before your tour in order to use the restroom, apply sunblock, etc…

Where does the Salt Run Dolphin Eco tour start?

The address is 442 Ocean Vista Ave, St. Augustine, FL 32080. We are always right next to the boat ramp in royal blue Columbia shirts with Kayaking St. Augustine on the pocket.

Parking - Salt Run Dolphin Eco Tour

If available park in the main parking area, facing the water any time. Do not park in the yacht club parking only or trailer parking only. If the lot is full, you can park out in the sand parking area out by the entrance Rd, on the left, across the street from the Lighthouse on weekdays only. This parking is reserved for trailers only on weekends and is strictly enforced. On weekends if the main lot is full, go back out to the road and turn right and park at or by the tennis courts. 

Meet us on the beach by the water next to the boat ramp. We all wear royal blue Columbia shirts with Kayak St Augustine on the pocket.

Where does the DownTown Bayfront history tour start?

Here is the address to the boat ramp – 101 Vilano Causeway, St Augustine 32084. We will be at the side of the ramp. We all were royal blue Columbia shirts. Just look for the kayaks.

Can i take my dog with me?

We are happy to accept your furry friend on our adventure! However, we do not provide life jackets for animals. They are your responsibility!

What animals may be seen on your tours?

visit our WILDLIFE page to see some of our wild locals!

Rentals & safety procedures

At Kayaking St. Augustine, safety is our number one priority. As a part of our safety procedures we do not rent kayaks or paddleboards to inexperienced beginners. While both kayaking and paddle boarding are extremely fun and healthy activities they can also be dangerous. The Salt Run, where our rentals launch from, is a very unique and beautiful area. While the water way is an amazing place to explore it also has several safety hazards that should be taken seriously. If you are new to the area or just getting started we highly recommend joining a tour before embarking anywhere on your own. We reserve the right to cancel and refund your reservation if any of our staff decide your level of experience is not suitable for an independent adventure. 

One of the largest safety issues commonly overlooked by paddlers visiting Florida is oyster beds. Oyster beds are incredibly sharp and numerous in St. Augustine waterways. Falling into an oyster bed is almost a guaranteed trip to the emergency room. During high tide oyster beds are especially dangerous because they are submerged and not as easily visible. We advise staying at least 10-15 feet from the coast at all times in addition to not getting of of either paddle board or kayak at any time. If you do choose to get off your rental we advise making sure that you are in an area in which you may clearly see through the water in order to avoid any oysters or other dangerous hazards that may be present. The best way to do so is to be fully beached on a well exposed area of sand such as a beach or sandbar. 

Another common safety hazard around St. Augustin is fishing piers and any other structure located in the water. Regulations clearly state that a safe distance must be kept from fishing piers at all time. In order to avoid getting tangled in a line it is best to stay as far away as possible. Under no circumstance should you ever go under a fishing pier or any other structure on the water. The barnacles that typically grow around these objects are very sharp and may also cause avoidable harm. In addition oyster beds are also prevalent in these areas.

Boating traffic plays a role in most waterways we launch from. While much of the waterways contain no wake zones, not everyone will always follow these rules, there are also areas where wake is to be expected. Knowledge on how to respond to unexpected wake is vital and you should not go on the water without a guide if it is something you don’t understand or feel comfortable with.

 

Life Jackets

We provide all necessary equipment for our tours and rentals. Our guests are required to wear lifejackets on our tours. Life jackets provided for rentals must be located on the kayak or paddle board at all times.

📞 (904) 315-8442 Call us about our new Pedal Boards! We're the only company in the region with them!

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